General Terms and Conditions of Sale Online Shop

1. Scope

(1) These General Terms and Conditions of Sale (hereinafter: T&Cs) apply to all contracts concluded via our online shop between us, the

DELP - Investment FZCO

Dubai Silicon Oasis, DDP, Building A1, Dubai, United Arab Emirates

Managing Directors: Lee Paulina Pape, Lisa Emmer

Registration number: DSO-FZCO-34336

Email address: hello@hormonic.de

and you as our customer. These Terms and Conditions apply regardless of whether you are a consumer, business owner, or merchant.

(2) All agreements made between you and us in connection with the purchase contract arise in particular from these Terms and Conditions of Sale, our written order confirmation and our declaration of acceptance.

(3) The version of the General Terms and Conditions valid at the time of conclusion of the contract shall apply.

(4) We do not accept any deviating terms and conditions of the customer. This applies even if we do not expressly object to their inclusion.

2. Conclusion of contract

(1) The presentation and promotion of articles in our online shop does not constitute a binding offer to conclude a purchase contract.

(2) By submitting an order via the online shop by clicking the "Place order with payment" button, you are placing a legally binding order. You are bound to the order for a period of two (2) weeks after placing the order; your right to cancel your order, if applicable, under Section 3, remains unaffected.

(3) We will promptly confirm receipt of your order placed through our online shop by email. Such an email does not constitute a binding acceptance of the order unless it also confirms acceptance.

(4) A contract is only concluded when we accept your order by a declaration of acceptance or by delivering the ordered items.

(5) We generally do not accept orders for deliveries outside of Germany and Austria. If necessary, you can send us an inquiry to hello@hormonic.de to see if we can arrange shipping abroad.

(6) If delivery of the goods you ordered is not possible, for example because the goods in question are not in stock, we will refrain from accepting the order. In this case, no contract will be concluded. We will inform you immediately and promptly refund any consideration already received.

3. Right of withdrawal

(1) If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

(2) If you, as a consumer, exercise your right of withdrawal in accordance with paragraph 1, you shall bear the regular costs of return.

(3) In addition, the provisions for the right of withdrawal shall apply as detailed in the following

(4) The right of withdrawal does not apply to distance contracts

(a) for the supply of goods which have been manufactured according to customer specifications or which are clearly tailored to personal needs or which, due to their nature, are not suitable for return or are liable to deteriorate quickly or whose expiry date would be exceeded,

(b) for the supply of audio or video recordings or software, provided that you have unsealed the data carriers supplied.

4. Delivery conditions and reservation of advance payment

(1) We are entitled to make partial deliveries as long as this is reasonable for you.

(2) The delivery period shall be approximately fourteen (14) working days, unless otherwise agreed. Subject to the provisions of paragraph 3, it shall commence upon conclusion of the contract.

(3) For orders from customers residing or doing business abroad, or if there are reasonable grounds for a risk of non-payment, we reserve the right to only deliver after receipt of the purchase price plus shipping costs (prepayment reservation). If we exercise this prepayment reservation, we will notify you immediately. In this case, the delivery period begins upon payment of the purchase price and shipping costs.

5. Prices and shipping costs

(1) All prices stated in our online shop are gross prices including statutory VAT and are exclusive of any applicable shipping costs.

(2) Shipping costs are stated in our prices in our online shop. The price including VAT and applicable shipping costs is also displayed in the order form before you submit your order.

(3) If we fulfill your order by partial delivery in accordance with Section 4, Paragraph 1, you will only incur shipping costs for the first partial delivery. If partial deliveries are made at your request, we will charge shipping costs for each partial delivery.

(4) If you effectively revoke your contractual declaration in accordance with Section 3, you can, under the statutory conditions, demand reimbursement of costs already paid for delivery to you (shipping costs) (see Section 3 Paragraph 3 for other consequences of revocation).

6. Terms of payment and offsetting and retention rights

(1) The purchase price and shipping costs must be paid within two (2) weeks of receipt of our invoice at the latest.

(2) You can pay the purchase price and shipping costs in our online shop via PayPal or credit card (including PayPal). In the case of payment by EC/Maestro or credit card, we will debit your account at the earliest at the time specified in paragraph 1.

(3) You are not entitled to offset our claims unless your counterclaims have been legally established or are undisputed. You are also entitled to offset our claims if you assert complaints about defects or counterclaims arising from the same purchase contract.

(4) As a buyer, you may only exercise a right of retention if your counterclaim arises from the same purchase contract.

7. Retention of title

The delivered goods remain our property until the purchase price has been paid in full.

8. Warranty

(1) We are liable for material or legal defects in delivered items in accordance with applicable statutory provisions. The limitation period for statutory claims for defects is two years and begins upon delivery of the goods.

(2) Any seller guarantees given by us for specific items or manufacturer guarantees granted by the manufacturers of specific items shall apply in addition to the claims for material defects or defects of title within the meaning of paragraph 1. Details of the scope of such guarantees can be found in the guarantee conditions that may be included with the items.

9. Liability

(1) We shall be liable to you in all cases of contractual and non-contractual liability for intent and gross negligence in accordance with the statutory provisions.

(2) In other cases, unless otherwise provided in paragraph 3, we shall only be liable for breaches of a contractual obligation whose fulfillment is essential for the proper execution of the contract and on whose compliance you as a customer may regularly rely (so-called cardinal obligation), and shall be limited to compensation for foreseeable and typical damages. In all other cases, our liability is excluded, subject to the provisions of paragraph 3.

(3) Our liability for damages resulting from injury to life, body or health and under the Product Liability Act remains unaffected by the above limitations and exclusions of liability.

10. Copyrights

We hold the copyright to all images, films, and texts published in our online shop. Use of these images, films, and texts is not permitted without our express consent.

11. Applicable law and place of jurisdiction

(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. If you placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law made in sentence 1.

(2) If you are a merchant and are domiciled in Germany at the time of the order, the exclusive place of jurisdiction is the Seller's registered office, Dubai, United Arab Emirates. Otherwise, the applicable statutory provisions shall apply to local and international jurisdiction.

(3) Dispute resolution: The EU Commission has created an internet platform for online dispute resolution. This platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.