Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of cancellation, you must inform us, Hybrid Wellness LLC, 3833 Powerline Rd 100-88A, FT Lauderdale, Florida 33309, United States of America, hello@hormonic.de, by means of a clear declaration, for example by email, of your decision to cancel this contract.

You can also submit your cancellation via our online form. Upon receipt, we will immediately send you a confirmation of receipt of such cancellation, for example by email.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we shall reimburse all payments we have received from you without delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

This does not apply to additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us.

For this repayment, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract.

The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functionality of the goods.